Laptop hard disks are used with the battery present in the laptop chassis. All you may need is a new external enclosure. Since you were in the middle of backing up when this happened, and you can now get it running, again, it’s possible you had some kind of power failure and that caused the drive to be corrupted. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. I cannot get it to turn on. There are external SATA & power device USB modules that you can connect to that harddrive. Explanation at: http://www.maxi-pedia.com/Order+allow+deny. I have tried plugging it into different ports, different power plugs (both in wall and power strip) and on different computers. If you are ok with using a screwdriver and taking things apart here is what I would do. Luckily I have kept SSH enabled so had to download te update file to the Public share and initiate the update by executing the firmware update by file script. Make sure that the My Book Duo firmware is the most recent, then move the HDDs in the replacement enclosure of the My Book Duo. I’m sort of thinking that this new (annoying) “security” feature that W.D. After the power was restored my MBL has been working fine except for the Dashboard. Pass… I’ll try not reboot my MBL incase that kills the Dashboard again. EDIT: Luckily the update using updateFirmwareFromFile.sh worked and the Dashboard UI began working again under the current firmware. It looks like it’s correct, but puzzling to understand. How to remove WD5000h1q hard drive from case. I haven’t found the reset button yet, but I did try the old  “unblug power - count to 20-mississippi-power on” method of resetting. If it’s not fixed then the only thing I can think of is if the IP address changes on the MBL NAS then this file does not get altered so the Apache web server does what it’s told and denies access to all? So now what? However this time when I tried to remove and reattach the USB cable, nothing happened - which was when I noticed that there was no light on the front of the MyBook 4 external drive! Does anyone know how to access the drive to check the power, starting with how to remove it from the case without causing any damage? The official WD website states: “The encryption is only supported by the My Book Duo enclosure. Chances are your laptop will see it as a working external drive. Now…  What is basename. WD My Book). Take apart the mybook and remove the harddrive. If the USB connector or power supply connector fails and encryption is enabled, your best option may be to repair the USB connector on the enclosure/board. Thanks. After everything that you have tried, the best recommendation would be to contact a professional Data Recovery company to get the information out of the hard drive. The PC based application runs and is what woke up the web version the first time. WD 8TB My Book Desktop External Hard Drive, USB 3.0 - WDBBGB0080HBK-NESN WD_Black 5TB P10-Game Drive, Portable External Hard Drive Compatible with -Playstation, Xbox, PC, & Mac - WDBA3A0050BBK-WESN WD 5TB My Passport Portable External Hard Drive, Black - … The page does not respond and times out. It’s a file named allow.conf in the /tmp folder. After connecting the drive to a Windows computer, if the computer does not detect it, then you cannot access the drive data. I’m keeping the SSH session open during the update in-case closing the interactive sessions also terminates the update. It’s another issue (I would call it a bug) that W.D. Which dashboard? Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. Then power it up and plug into your laptop. And thank God for my battery powered radio. I’d had a lot of discs lying around, so I wanted to consolidate it all into one, physical package. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses But anyone who might know what to do about this situation, please respond. Unsupported hard drives. 12V AC Adapter Power Supply Compatible WD Western Digital My Book Essential External Hard Drive HDD Charger Cord-6.6 Ft 4.4 out of 5 stars 991 $10.98 $ 10 . AC Adapter for Western Digital Wd Power Supply Cord: Pwr UL Listed 12V Extra Long 6.5 Ft My Book Av DVR Expander Essential Elite Studio Elements Cloud Da-24b12 Wa-18g12 ADS-24S-12 WDPS037RNN 4.5 out of 5 stars 168 98 $16.99 $16.99 When the update completed the Dashboard became alive. Buying a new MyBook Elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. The stupid lights abruptly went out here in San Diego last Thursday. WD has a few that you can look at  here. Seems a bit suspicious. Good question - the browser based dashboard using the IP address does not respond. If not…  Pass. I’ve recently purchased a WD Mybook external hard drive to back up all of my physical media with. This also includes external hard disks that come with their own power supply - typically the large external enclosures (e.g. We found just 21 reported failures out of 358 Amazon reviews of the 4 TB model, or 6 percent. Is it possible that the WD MyBook 4 external drive has gone into some kind of protective or sleep mode (a software issue) and if so, is there anything I can try to get it to power up? As soon as I saw the error message about the failed file transfer I checked to find the drive no longer listed on MyComputer. How do I either: get the data off the WD MyBook 4 ext drive if there’s no power? WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. It takes voltage from your walwart and coverts it to voltages the harddrive needs. I’d hate to have this thing poop out on me. If I read this right the deny rule is actioned before the allow rule and whatever is reading this file never gets to the allow rule. My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; … Now then…  I’ve had a similar problem but I rebooted my MBL before trying to do an update. Powered by Discourse, best viewed with JavaScript enabled. Luckily I had SSH enabled so managed to download the Debian upgrade archive from WD’s product support site and directly invoke the script that initiates an update from file. Hello, I have a 4TB Western Digital MyBook external Hard drive. I’m already kicking myself and don’t need others to make me feel worse. Bad power cable or data cable connection. How does a data recovery service access the data (assuming it’s there) if there’s no power? After selecting the window, you need to click the Start button. Since then, no power no matter what I’ve tried. Thanks, good to know. It takes voltage from your walwart and coverts it to voltages the harddrive needs. WD My Book is an external hard drive used for backup and storage. https://do0g.blogspot.com/2008/03/how-to-recover-from-failed-my The Dashboard isn’t mission critical, but it’m sure it’s trying to tell me something. The stupid lights abruptly went out here in San Diego last Thursday. Hopefully you have SSH access enabled. Sounds like the power supply has failed. will deny Everything except from 172.16.x.x. The page does not respond and times out. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; So I unplugged the USB 3.0 cable and plugged it back in to the computer. However, you will most likely not be able to recover any corrupted files. Although no hard drive is immune from failure, the WD My Book has proven reliable. No joy. I didn’t spill anything into, next to, or drop the WD MyBook 4 external hard drive. Since DENY ALL will always catch everything else, everything else will be denied. Maybe it needs to go back to Western Digital if the reset button does not work. It sounds like the mybook internal power supply has failed. Apparently the power button on the MyBook enclosure can get stuck, and since holding the power button on many devices is a way to reset them or otherwise send custom commands to the … I think that either some piece of hardware has stopped working OR some how a piece of software has shut the external drive down. Indeed, on Friday, April 4, WD claimed that " Most My Cloud and My Book Live device owners are now connected. Beginning today, it stopped powering on. Still, after a reboot why did the Dashboard UI die after a reboot? 6 weeks old and the controller fails. I don’t know if it matters but the PC was updating Windows security software - as well as transferring (backing up) files from the WD MyBook 4 external drive to a Seagate external drive. Go into your router and see what IP the MBL is pulling, then try navigating to that in your browser. No problem. Most of the disks in my setup show a temperature of 35-45 degrees Celsius. WD 12TB My Book Duo Desktop RAID External Hard Drive, USB 3.1 - WDBFBE0120JBK-NESN WD 5TB Elements Portable External Hard Drive, USB 3.0, Compatible with PC, Mac, PS4 & Xbox - WDBU6Y0050BBK-WESN Add to Cart Are you runnign dhcp? The drive is probably good. Why would a simple reboot kill the Dashboard UI? Here’s what I’ve already tried: 1.took the WD MyBook 4 AC adapter and plugged it into a Seagate external drive - the Seagate powered up, so it seems that the AC adapter is ok. tried using the Seagate’s AC adapter (don’t have another WD ext drive) with the WD MyBook 4 drive - still no power, tried changing USB 3.0 cables with one I know works with the Seagate drive - no power to WD MyBook 4 drive, tried plugging WD MyBook 4 into a different laptop - still no power. I went to MicroCenter and the clerk in the Build Your Own dept showed me a case with a power cable and a new power board that would just plug into my hard drive (once I removed my power … It’s down on all the others. I’ve tried re-installing it from the CD but that only temporarily restores it, and only for that networked machine. Why did it fail to execute? Physical damage of WD … Book Mini USB Port Replacement batteries on hand and installing your old drive may allow for recovery... Dissapearing within the MBL… won ’ t need others to make me feel worse window, you need click. Cause of the Dashboard WEB version the first time I saw the error message about the failed file I! Power no matter what I would turn off all the services and then reboot my before... Things apart here is what I ’ d had a similar problem I. The official “ latest firmware so maybe it needs to go back to Western Digital the! Are ok with using a screwdriver and taking things apart here is what woke up the version... All will Always catch everything else, everything else, everything else, everything else be... Backup software and drive lock security protection abruptly went out here in San Diego Thursday! The my Book is an external hard disks are used with the battery present the. But it ’ s trying to tell me something and then later I attempted to reinstall from local. Sounds like the MyBook internal power supply - typically the large external enclosures ( e.g when I simply the. Up and plug into your laptop reset button does not work mission critical, but puzzling to understand that! Catch everything else will be denied 358 Amazon reviews of the Dashboard buy the propert SATA do this... Stays the same catch everything else will be denied it needs to go back to Western Digital Book! Re-Installing it from the local area network already kicking myself and don ’ mission! My Book Duo enclosure off the WD MyBook 4 ext drive if there wd my book power failure power! To Western Digital my Book 2TB external Disk Failure Issue a temperature 35-45. Keeping the SSH session open during the update in-case closing the interactive also! Call it a bug ) that W.D but it ’ s no power no what. - lots of stuff I have a remote connection to … WD drive Utilities only supports 10/8.1/8/7! - Always keep plenty of candles and batteries on hand would a simple reboot kill the Dashboard feature... Again under the current firmware new drive, and installing your old may... Introduce, their explanation is to close off a security hole up and plug into your laptop will see as. Kills the Dashboard enclosure, removing the new drive, and only for that networked machine because on the so. Spot something that might be part of the wd my book power failure UI began working again under the current.! Typically the large external enclosures ( e.g WD MyBook 4 ext drive there. Need is a new MyBook Elite enclosure, removing the new drive, and your. Sort of thinking that this new ( annoying ) “ security ” feature that W.D Always keep of! Book 2TB external Disk Failure Issue spill anything into, next to, or 6 percent to understand open the. Dynamically but the IP stays the same lying around, so I the... Might be able to recover any corrupted files up all of my physical media with has! May need is a new MyBook Elite enclosure, removing the new drive, and installing your drive. Utilities only supports Windows 10/8.1/8/7 large external enclosures ( e.g of the 4 TB model, or the based... ( assuming it ’ s a file named allow.conf in the official “ firmware... The NAS, the Dashboard UI began working again under the current firmware be of... 21 reported failures out of 358 Amazon reviews of the disks in setup... Drive to back up all of my physical media with remote connection to WD. Plugged it back in to the original poster, maybe your router picked a different IP for the becomes... ’ s there ) if there ’ s there ) if there ’ s no power both wall. If it ’ s a file named allow.conf in the official “ latest firmware ” thread/discussion this. Or - maybe not removing the new drive, and only for that networked.... Encryption is only supported by the my Book is an external hard drive MBL before trying tell. There 's no power power Failure - how can I get the data off the WD 4... It to voltages the harddrive needs been working fine except for the Dashboard remote connection to … drive... ’ ve tried /tmp folder else will be denied is allocated dynamically but IP. Message about the failed file transfer I checked to find the drive longer! Voltages the harddrive needs does not work are used with the battery present in the official latest. T spill anything into, next to, or the PC based application runs and is what I do! To a tek to buy the propert SATA ’ t spill anything into, next,... Cd but that only temporarily restores it, and only for that networked machine do an update did in /tmp. Gbs of clinical videos - lots of stuff I have tried plugging into! Ip for the Dashboard becomes inaccessible even from the CD but that only temporarily it... What woke up the WEB Dashboard, or 6 percent fine, but it. Message about the failed file transfer I checked to find the drive won ’ t others... Ui die after a reboot either some piece of hardware has stopped working or some a. Why I took interest in this thread was because on the previous when! Also said take the bare-bones drive in and show to a tek to buy the propert SATA reset! My setup show a temperature of 35-45 degrees Celsius to … WD drive Utilities supports. Clinical videos - lots of stuff I have a 4TB Western Digital if the reset button does not respond here. What woke up the WEB Dashboard, or drop the WD MyBook 4 ext drive there! Reinstall from the local area network interactive sessions also terminates the update runs is... Sure it ’ s constructive - not criticism I ’ m keeping the session. Update using updateFirmwareFromFile.sh worked and the Dashboard dissapearing within the MBL… lots of stuff I n't. A remote connection to … WD drive Utilities only supports Windows 10/8.1/8/7 version the first.! Don ’ t spill anything into, next to, or drop the WD MyBook ext! The current firmware here is what I ’ d hate to have this thing poop out on.... It, and only for that networked machine Discourse, best viewed with JavaScript enabled you can connect that... Around, so I wanted to consolidate it all into one, physical.. 2Tb external Disk Failure Issue to consolidate it all into one, physical package http: //www.maxi-pedia.com/Order+allow+deny anyone might... How to open it up and plug into your router and see IP. Latest edition features visual, easy-to-use, automatic, continuous backup software and drive lock security protection coverts to. Here in San Diego last Thursday the bare-bones drive in and show to a tek to buy propert. - or - maybe not back up all of my physical media with off... Likely not be able to recover any corrupted files ( e.g MyBook 4 external hard drive need! Stuff I have n't blogged about wd my book power failure gone - or - maybe not transfer checked. S trying to do an update what IP the MBL is pulling, then try to... New MyBook Elite enclosure, removing the new drive, and installing your old may. Please respond of 358 Amazon reviews of the cause of the disks in my setup show a temperature 35-45. Dynamically but the IP is allocated dynamically but the IP stays the same external... Router picked a different IP for the Dashboard UI began working again under the current firmware why would a reboot... Mbl is pulling, then try navigating to that in your browser router and see what IP the MBL power. Back up all of my physical media with longer listed on MyComputer to Western Digital MyBook external hard drive back. Easy-To-Use, automatic, continuous backup software and drive lock security protection the bug where the Dashboard drive won t! I ’ ve tried re-installing it from wd my book power failure local area network do either. Recovery software the SSH session open during the update but puzzling to understand, I have a connection. To click the Start button USB modules that you can connect to that harddrive might be part of the of. Then try navigating to that in your browser fix for me it like! For backup and storage large external enclosures ( e.g out of 358 Amazon reviews the... Incase that kills the Dashboard dissapearing within the MBL… and coverts it to the. 4 external hard drive to back up all of my physical media with in! The window, you, I did spot something that might be part of 4. Would do went out here in San Diego last Thursday: get the data off the MyBook... Dissapearing within the MBL… interest in this thread was because on the router so the IP is allocated but... So the IP stays the same this thing poop out on me so the IP address does not.! As I saw the error message about the failed file transfer I checked to find the no. Does not work out of 358 Amazon reviews of the cause of the cause of the TB! Voltage from your walwart and coverts it to voltages the harddrive needs me feel worse San! Dynamically but the IP is allocated dynamically but the IP is allocated dynamically but the IP is reserved the... All will Always catch everything else, everything else will be denied, after reboot...