Restricting all staff business travel - Manx Telecom already encourages virtual meeting as appropriate. In addition to these charges when you call a 118xxx number you will be charged an Access Charge. If you have any questions, or need an update on an order, please get in touch with our Customer Experience Team on 624624 or by messaging us through Facebook. We can however, complete upgrades to existing broadband plans remotely. Pay As You Go vouchers and top up validity will be extended from 90 to 180 days. ‘We fully support the Isle of Man Government’s advice and will work closely with them to help support vulnerable groups in our close Island community. Yes, but at this stage timescales may be a little longer than normal but we are working hard to catch back up as soon as possible. Here are answers to some frequently asked questions: The Manx Telecom shop in Strand Street, Douglas, re-opened on Tuesday 19th May 2020. Minimum call charge of 30p applies, call time charged in increments of 10p inc VAT thereafter. Manx Telecom Chief Executive Officer Gary Lamb said: “These are unprecedented times that call for meaningful measures to help make it easier for us all to work together to try and limit the spread of Coronavirus and keep our families and loved ones safe. Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 118695 Isle of Man Directory Enquiries. Please be assured that the welfare of our customers and employees during this time remains our number one priority. Includes residential search, and mobile numbers search. “We’d also like to reassure those who have temporarily lost their income due to this crisis that we are here to help. This means we will be operating on reduced opening hours from 10am to 3pm, and will be closed on Mondays and Sundays at the present time. We have made changes to how the team operates. We have a high proportion of staff who have remote devices and remote access to our virtual desktop infrastructure in the event of the need to work from home. Follow these links to search for a residential or business number. This cancellation of services will include all Fibre broadband installations. Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 2020 For this reason any planned installations and appointments will need to be postponed. from home. As always, Manx Telecom is committed to keeping the Island connected and will be back to our full working capacity upon receiving guidance and reassurance from the Government that it is safe to do so. Going forward we will follow all UK/IoM Government and World Health Organisation recommendations. “We are really looking forward to seeing our customers face-to-face again and hope they will be patient with the necessary precautions that we need to put in place to keep everyone safe.”. Government Organization. Limited numbers will be allowed into the store at any one time. Vulnerable staff who cannot work from home will continue to self-isolate. Telephone numbers and addresses of all MHKs are listed on page 30 of the telephone directory and they're available with support and guidance on constituency matters. Our Strand Street store remains open until further notice. To help ensure our Pay As You Go customers get the most value possible during this financially challenging period we are making these changes: We are releasing capped broadband services for no additional charge. We’ve also just been awarded the prestigious BS ISO 45001:2018 accreditation in Occupational Health and Safety (OH&S) Management for leadership and management commitment to creating a health and safety culture. Features. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Commenting on the opening, Manx Telecom Chief Executive Officer Gary Lamb said: “While the shop has been closed for several weeks following earlier Government advice to all non-essential retail outlets, our shop team has been working hard behind the scenes to ensure it would be ready to re-open safely as soon as those restrictions were lifted. Social distancing - staff who remain in Manx buildings, and in customer facing roles e.g. In order to use the service, customers must register their mobile phone & credit/debit card details in My Account - https://myaccount.manxtelecom.com . The news we’ve been waiting for - the launch of the latest in the range of Samsung Galaxy mobile phones. Today (Wednesday 18 March 2020) Manx Telecom is taking further steps to protect our customers and staff from the potential risks of Coronavirus. Staff are working in two, smaller groups across each day and adopting Isle of Man Government health guidelines. These include social distancing from each other and from customers who cough or sneeze; following good respiratory hygiene and washing hands frequently. Message us through our Facebook and LinkedIn social channels. To reduce the risk of infection the store receives extra vigilant, daily cleaning. Our headquarters at Isle of Man Business Park reopened to visitors on Monday 22nd June between the hours of 9.00am and 5.00pm. These are in line with UK/IoM Government and World Health Organisation recommendations and they include: The following key elements of our BCP ensure the continued provision of your services: If you have any queries or would like any additional information, please don’t hesitate to get in touch with us at or call our Customer Contact team on 624624. You can also log a query/fault through MyMT if you are registered. This is to help ensure our Essential and Fast broadband customers - including the most vulnerable and many elderly - can keep in contact with their family and friends using email, Skype, Facetime and similar online tools. Related Pages. Manx Telecom will continue to deliver services and products as usual and our shop and Customer Experience Team remain open for business. Our approach is to talk with our customers and support them as much as we can to keep them connected so they can stay in touch with their family and loved ones. You can contact our Customer Experience Team on 624624 (Monday to Saturday 09:00 to 18:00 / Sunday and Bank Holidays 11:00 to 17:00). (1) Calls charged by Timed Duration only. Create New Account. Not Now. Elsewhere we are helping local charities and support groups such as Live at Home and Laxey Lifeline to keep elderly and vulnerable people in touch with services and communities at a time when it is even more important for people to be able to stay connected with connected by phone or via the internet. Media/News Company. To ensure these customers can stay in contact with friends, family and support organisations, we are making all local and national calls free to these customers. For all updates, and for advice and support for our home and business customers, stay in contact with us at: Manx Telecom can reassure you that we are fully prepared should any changes to our normal business operations become necessary as a result of COVID-19. In 1889 George Gillmore, formerly an electrician for the GPO's Manx telegraph operations, was granted a licence by the Postmaster General to operate the Isle of Man's first telephone service. The company has already adopted recommended advice on working practice from Isle of Man Government and the World Health Organisation. Cancelling all work-related travel to affected areas as advised by the UK/IoM Governments. Our approach is to talk with our customers and support them as much as we can to keep them connected so they can stay in touch with their family and loved ones. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HXShop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED. Our access charges are: Prices shown above are pence per minute. Having robust Business Continuity Plans in place, and a willing, flexible and committed workforce have helped us respond quickly and effectively. We were proud to help launch the 111 Covid-19 telephone service - it has received around 6,000 calls to date. Historically, the telephone system in the Isle of Man had been run as a monopoly by the British General Post Office, and later British Telecommunications, and operated as part of the Liverpool telephone district.. Changes to Fixed Line Rental, Call Charges and Call Set Up Charges - 1 January 2021, Modern Slavery and Human Trafficking Statement, From Fixed Line Phones: 16p (inc VAT) per minute, From Pay Monthly Mobiles: 25p (inc VAT) per minute, From Pay As You Go Mobiles: 30p (inc VAT) per minute. Together we will continue to work to keep everyone connected and supported as we face the Coronavirus challenge.”. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Shop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED You can also reach our digital team via our Facebook and LinkedIn pages between these business hours. Manx Telecom Online Shop. Headquarters: Manx Telecom, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Shop: 15-17 Strand Street, Douglas, Isle of Man IM1 2ED Our teams are very busy answering calls. It’s been a great team effort across the business. Would you please let us know what we could have done better to provide the help you needed? Contact Us By Phone Contact Numbers Call us on 624624 From the UK or overseas +44(0)1624 624624 Online Comment Type:Compliment Complaint Question General Comments Comment About:Business & Residential Sales Mobile Sales Billing Support for Products & Services My Account Login Other Name: Required Email Address: Required Invalid Phone Number: Required Invalid Comments: Required … Isle of Man Business Park, Cooil Rd, Braddan IM99 1HX. This is a second phase of proactive and responsible measures to help to protect our staff, our customers, the suppliers who work with us, and the wider population across the Island. Further to the announcement by the Chief Minister and the Isle of Man Government on Wednesday 25th March, we have taken the decision to limit our business operations. Our store is open at normal hours Monday to Saturday. Manx Telecom is confident in supplying an acceptable level of service to all our customers during any period of time in which our Business Continuity Plans have to be invoked. Manx Telecom Online Shop. Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V VAT Reg no GB 003-2919-12 We are sure our customers will appreciate the call charge reductions, extra time extensions and free broadband cap waiver in this financially challenging period when it will be so important to be able to keep talking to each other by phone or via the internet. We have also been making capacity improvements to both our broadband and mobile networks at various locations around the Island, and recently changed our mobile network identifier to #StayHome_MT to reflect and reinforce Government messaging. Sales and Billing will continue to operate from Monday to Friday between 09:00 and 17:00. “I’d like to thank all my colleagues for their commitment to helping our customers at this difficult time. We have also retained some of the protective screens at our consultation desks. Staying connected is more important than ever at this time and therefore we will be prioritising essential work, like maintaining connections and our critical national infrastructure. Manx Telecom is committed to continuing to deliver the increasingly critical communications and connectivity services across the Island to support its people and its economy. The Covid-19 pandemic has caused major disruption to Island businesses but there are some great examples of teams stepping up to deliver in difficult circumstances. Sales and Billing operate from Monday to Friday between 09:00 and 17:00, and you can message our digital team via our Facebook and LinkedIn pages during the same business hours. Retail and Field teams, will maintain a minimum distance of two metres from colleagues and customers. Isle of Man Newspapers. Manx Telecom Directory. © Manx Telecom Trading Ltd 2021. 3FM Isle of Man. Recommending to staff they carefully consider whether personal travel to affected areas is essential. Please contact our Helpdesk team at or via 624624 option 3 for further support and options. We have also implemented initial policies in the short-term to mitigate any potential issues arising from coronavirus. Managing staff returning from affected areas. We would urge anyone who is facing financial difficulties to reach out to us if they are concerned about their repayments. Isle of Man Constabulary Media Page. 118695 is our local directory enquiry and information service. Please email Paul Moulton news@manx.net The inclusion of links does not imply any endorsement, approval, investigation, verification or monitoring by Manx Telecom of any content or information contained within or accessible from the linked sites. Gef The Mongoose. or. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 We know how critical telephone and internet services are to everyone, particularly in the current situation. Measures include no unnecessary face-to-face meetings, no hot desking, maintaining a distance of two metres from colleagues and customers, plus frequent hand-washing for 20 second periods. We have just announced an exciting new five-year deal with Cerillion to future-proof the billing and payments side of the business. Some will come into effect by Sunday April 5, 2020. Unfortunately you didn't pass the anti spam check. Manx Telecom Phone Book and Business Directory. We have a robust Business Continuity Plan (BCP) that will be implemented as required to ensure Manx Telecom remains open for business so that you continue to receive our network, connectivity and support services. Tel: 01624 636666 To help each other and local businesses through this difficult period we urge people to be considerate and help home workers by downloading, streaming and participating in online gaming outside office hours. Radio Station. Media/News Company. MANX TELECOM TRADING LIMITED has 300 employees at this location and generates $66.41 million in sales (USD). This takes effect from Sunday, 22 March until further notice. 50% call charge reduction in local mobile minutes to other Manx Telecom mobiles. Text 2 Top Up allows Manx Telecom customers to Top Up prepaid mobile phones with a free text message to 1241. Please contact us with any questions or concerns. You can email us on or send a message via our social media, Facebook or LinkedIn. Given the urgency and importance of the current situation regarding Coronavirus, we are pleased to announce that we are introducing a number of temporary measures to help reduce costs at a time when people need it most, and to help ensure people can stay in touch. Apple MacBook Pro 15.4 MBP 15.4/2.6GHZ/16GB/RP555X/256GB Space Grey Manx Telecom Trading Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V VAT Reg no GB 003-2919-12 For new and existing customers with a new business requirement please contact your Account Manager as normal or the team on  or 636636. Or you can send a message via our social media, Facebook or LinkedIn. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 Meanwhile our remaining field and technical engineering teams have been busy maintaining essential and critical connectivity services for the IOM Government, key workers and those in vulnerable groups. Manx Telecom continues to work to ensure we remain open for business so that people across the Island continue to receive our network, connectivity and support services. Manx Telecom Ltd, Isle of Man Business Park, Cooil Road, Braddan, Isle of Man IM99 1HX Registered in the Isle of Man Reg no.5629V Vat Reg no GB 003-2919-12 We will notify all customers of any changes to our business as usual operations and procedures via email, our website and social channels. They are taking extensive measures to protect the health of our customers and themselves. 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