A modified version of the (SPORTSERVE) questionnaire proposed by Theodorakis et al. You can download the paper by clicking the button above. Thus, a survey was developed from prevalidated scales to assess the impact of the aforementioned dimensions on customer satisfaction. It … Our customer satisfaction questionnaires in PDF and Word has all the qualities mentioned above. You can get new insights and ideas from your customer. Then a survey is con-ducted with retail banking customers about these constructs, which results in 261 valid respond-ents. For this purpose following questions … ... Service Quality, Customer Satisfaction, Loyalty Programs, Customer… Academia.edu no longer supports Internet Explorer. The only thing that keeps the company survives in a competitive business environment is because of their customer’s satisfaction. 100+ Customer Templates in Word | Excel | PSD | Google Docs | InDesign | Apple Pages | Google Sheets | Publisher | Apple Numbers | Illustrator -, 7+ Marketing Questionnaire Examples, Samples, 7+ Marketing Research Questionnaire Examples, Samples, It improves your company’s marketing and financial. Introduction Customer satisfaction … The main purpose of this study was to analyze the impact of logistics on the customer satisfaction of the retail stores, in the twin cities of the Islamabad and Rawalpindi. A customer satisfaction questionnaire plays an important role in keeping the company on track and directing it towards success. Overall, it can be established that there is a significant relationship between customer satisfaction and service quality … It includes research design and an eval- uation of the answers, which were given as … service quality have a positive significant impact on customer satisfaction except the responsivene ss has negative significant impact on customer satisfaction. But not only that, here are other reasons why a customer satisfaction questionnaire is important in every company. ... its purpose were to evaluate the level of service quality and customer satisfaction at the Ghana Commercial Bank and recommend ways to improving service quality … INTRODUCTION Customer satisfaction is a critical business issue of the 1990s, particularly for services organizations. Services organizations possess unique characteristics that make assessing and improving customer satisfaction … The management should focus on competence dimensions to be ahead of the competitor Keywords: service quality, customer satisfaction, apparel retailing, Mysore city I. only on customer satisfaction and service quality. Based on the evidence contained in the literature, it can be inferred that service quality and customer satisfaction … Check out our customer satisfaction questionnaire examples in Word to give you more ideas. Check them out. In Pakistan’s hotel industry there is a lack of such studies which help them to measure service quality and improve their service quality to gain better customer satisfaction. Creating a customer satisfaction questionnaire can be a bit of hard task, but it is worth your time plus it gives you valuable insights that can make your company even better to your customer. 1.3 Research Questions . 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